Are playground users able to go barefoot?

For safety and hygiene reasons, we heavily encourage all people in the play area to wear socks. However, we understand that sensory issues can sometimes prevent this. Shoes are not to be worn in the play area or on any equipment.

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What rules and policies does Shine Shed have to ensure all playground users feel comfortable?

Shine Shed prides itself on creating a safe and nurturing environment that prioritises the comfortability of all its visitors. We have several rules and policies regarding attire requirements and taking photos/videos to ensure that all visitors to Shine Shed feel respected and safe. A full list of our rules and policies can be found in our Play Information section. If you have any queries or concerns, feel free to call us on (02) 4629 5555 to further discuss.

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Can I play on the equipment with my child?

Yes, you can play on the equipment with your child as long as the equipment’s weight limit isn’t exceeded. We strongly encourage you to use this play space to create memorable experiences and bonds.

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Are your facilities wheelchair accessible?

Yes, our facilities are wheelchair accessible. We also have equipment available to ensure our facilities are inclusive to wheelchair users, such as equipment hoists, a wheelchair swing, and adult sized change tables.

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Can I attend with an allied health professional?

Yes, you can attend with an allied health professional.

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Are parents/carers required to remain with their children or people they are responsible for?

Yes, parents must actively look after both their children and any other people they are responsible for. This constant supervision is necessary in all play sessions, including open play, parties, private play, school holiday activities, etc.

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Should I book or can I just walk-in?

Whilst we do accept walk-ins, we always recommend booking your play session in advance to avoid disappointment. We limit our sessions to 25 players at a time to ensure that everybody enjoys their play session without feeling crowded or overwhelmed.

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Do you have gift cards available?

Yes, gift cards are available for purchase on-site.

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Do you have session passes or multi-session passes available?

No, we no longer provide multi-session passes.

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Do you provide refunds?

Shine Shed South West only provides a credit for cancelled play sessions. We don't provide refunds except in extenuating circumstances. They will be reviewed on a case-by-case basis at the discretion of Shine Shed South West. 

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All deposits for parties are non-refundable.